Privacy Collection Statement

Sapphire Coast Community Aged Care (we, us or our) may collect use, and disclose personal information about you.

Generally, we collect personal information directly from you, however on occasion we may need to collect additional personal information about you from third parties where collecting directly from you is unreasonable or impractical.

For example, we may collect personal information from approved family members, carers, other approved providers, or health service providers (including NSW Health). Where applicable, we may also collect information from the Department of Veterans Affairs. We collect and use your personal information for the purposes of providing goods and services or information to you or someone you know and facilitating our internal business operations.

Depending upon the circumstances, if the personal information you provide is incomplete or inaccurate, we may be unable to provide you with the services or information you are seeking. We may disclose your personal information to our employees, contractors, consultants, related entities and other parties who assist us in operating our business, third parties to whom you have agreed we may disclose your information, your appointed representatives or other parties you nominate, treating medical practitioners and specialists, and health and other service providers, or as otherwise required or authorised by law.

Our third party service providers are too numerous to list and they change from time to time, but may include payment processors, insurers, IT and technology service providers, and professional advisers. Some, such as technology service providers, may be located overseas in countries such as the United States of America. You consent to this overseas disclosure and agree that by providing consent, APP 8.1 under the Privacy Act no longer applies, and SCCAC is required to take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information. More detailed information about the types of personal information we collect from you, the way we use, disclose and secure your personal information, how you can access and correct that information, and how you can make a complaint about a breach of privacy can be found in our Privacy Policy (available at or on request).

Contact details: Privacy Officer Sapphire Coast Community Aged Care Ltd PO Box 58 Bega NSW 2550

SCCAC collects information as per privacy Act 1988 and the Australian Privacy Principles. A copy of the complete privacy policy is available on request.